Dispatch & Delivery Policy
Delivery will be made to the address specified when you complete the order.
Please note we only deliver to addresses within Mainland Spain and Certain areas may incur a separately charged surcharge.
We use a variety of delivery methods, depending on the size of the item you order and the speed with which you wish to receive it.
We aim to deliver the majority of items within 7 working days for deliveries within the Murcia region with our own transport and by other couriers to other addresses in mainland Spain.
Any date specified for delivery is an estimate only, we cannot be accountable for any delays in delivery.
Time for the delivery shall not be of the essence of any contract and we shall not be liable for any loss, cost damages or expenses that may be caused directly or indirectly by any delay in the delivery of the goods ordered.
A signature may sometimes be required at delivery. By placing an order you are authorising us to accept a signature from an adult at the delivery address or neighbouring property on your behalf should you not be available at the time of delivery.
For some products that do not require a signature at delivery you may be able to give instructions advising if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.
Ownership of a product will not pass to you until we have delivered the product to you (either directly, or by leaving it in a safe place or with a neighbour or where you have signed for it when using the In Store Collection option). This is when the contract between you and us will be deemed to have concluded. Once a product is delivered, responsibility for risk of damage to or loss of the product passes to you.
We also use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where the product has been left.
By Signing for items delivered by a courier you are confirming receipt of the items in good condition and as such will be unable to claim for any damages. If you are unable to check your items before signing ensure you sign for the goods stating ‘Unchecked’.
All Shortages or Damages must be reported to us within 2 days of delivery.
We strongly advise that you don’t book a fitter until you have received all your items and had the opportunity to check for any shortages or damages.
Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products.
We shall have no further liability under the Contract if, for any reason, you fail to accept delivery of any of the Products when they are ready for delivery, or we are unable to deliver your order on time due to health and safety risks.
While every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. In the event a product chosen is out of stock you will be contacted in regards to other alternatives/upgrades available.
We take no responsibility / liability for missing / damaged goods if authorised to be left. Please ensure that you check the packaging andproducts are undamaged before signing.
If you sign for the item without checking, you are stating that the goods have been delivered undamaged and in good order. This means we cannot claim from the courier on your behalf if the item is damaged. Any replacement goods will have to be paid for in full.
Please be aware we offer a kerbside delivery only – the customer is responsible for moving the grass into a safe location, the drivers may help at their own discretion. The driver will require assistance on larger / heavier items. We are unable to deliver items above the ground floor (i.e in a flat).
In the event of using a courier any special instructions provided will be passed onto them, however, we can not guarantee that their drivers will adhere to them.